F.A.Q
| Question | Answer |
| What does WoolseyAV specialize in? | WoolseyAV specializes in professional audio and video services, primarily focusing on high-quality Mixing and Mastering for recorded content, and Live or Streaming Audio-Visual (AV) Production for events, broadcasts, and digital platforms. |
| Where are you located? | We are a globally accessible service. While our primary studio operations are based [Insert Location or specify 'remote-friendly'], we work with clients worldwide through a streamlined online submission process. For live events, we service the [Insert Region/Metro Area, e.g., 'Greater Houston Area' or 'Continental US'] region. |
| How can I get a quote for my project? | You can request a free, non-binding quote by visiting our [https://www.woolseyav.com/live-sound-request] and filling out the project details form. For Studio Mixes please visit [https://www.woolseyav.com/mixing-mastering] Please be as specific as possible regarding the scope, deadline, company, artist, track, & date. |
| Question | Answer |
| What is the difference between mixing and mastering? | Mixing is the process of blending all individual recorded tracks (vocals, instruments, drums, etc.) into a cohesive stereo or multi-channel track, ensuring balance, clarity, and sonic depth. Mastering is the final step, where the finished mix is optimized for commercial release—adjusting overall loudness, EQ, compression, and sequencing for consistent playback across all platforms (Spotify, Apple Music, CD, Vinyl, etc.). |
| What file formats do you accept for mixing? | We prefer uncompressed, high-resolution files (WAV or AIFF) at the original session sample rate and bit depth (e.g., 24-bit, 44.1kHz or higher). Please provide tracks as raw, dry files with no added effects or processing, unless that effect is integral to the sound. |
| What is your typical turnaround time? | Turnaround time varies based on the current workload and the project's complexity (e.g., single song vs. full album). Standard mixing turnaround is typically [3-5] business days per song. Mastering is usually faster, around [1-2] business days per track. Rush services may be available for an additional fee. |
| Do you offer revisions? | Yes, client satisfaction is paramount. Our standard service includes [3] rounds of revisions after the initial mix or master delivery. Any further revisions may be subject to an additional hourly fee. |
| Question | Answer |
| What kinds of live events do you support? | We provide full-service AV support for a wide range of live and hybrid events, including corporate meetings, conferences, concerts, worship services, town halls, and theatrical productions. |
| What services are included in your streaming AV package? | Our streaming packages are customizable and can include multi-camera video switching, professional audio mixing (Front-of-House and separate broadcast mix), lighting design, graphics integration (lower-thirds, titles), stream encoding, and secure delivery to platforms like YouTube, Facebook Live, Zoom, or private CDN. |
| Do you provide the necessary AV equipment? | Yes. We own and operate a full inventory of professional, high-end audio, video, lighting, and staging equipment. Our quotes are typically inclusive of all necessary gear, setup, operation, and teardown. |
| Can you manage a hybrid event (in-person and virtual)? | Absolutely. Hybrid events are a specialty. We ensure seamless integration between the live venue experience and the digital audience, providing dedicated technical teams for each component to guarantee a high-quality experience for all attendees. |
| Question | Answer |
| What payment methods do you accept? | We accept all major credit cards, bank transfers (ACH/Wire), and Primarily use Venmo. |
| When is payment due? | For Mixing & Mastering, a [100%] deposit is typically required to book the session and begin work, with the remaining balance due upon final delivery. For Live AV events, a non-refundable retainer is required to secure the date, with the final payment due [2 Weeks] before the event. |
| What is your cancellation policy for live events? | Please refer to the specific terms outlined in your service contract. Generally, retainer fees are non-refundable. Cancellations made within [7 days] of the event date may be subject to a cancellation fee based on incurred costs and lost booking opportunity. |